Privacy Policy for L.R. Brain Solutions

Last Updated: July 16, 2025

This Privacy Policy describes how LRBrain LLC (operating as "L.R. Brain Solutions," "we," "us," or "our") collects, uses, and discloses your personal information when you use our tutoring services, including our website www.lrbrainsolutions.com, applications, and any related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

 

1. Information We Collect

 

We collect various types of information from and about users of our Services, including:

a. Personal Information You Provide to Us Directly:

• Contact Information: Name, email address, phone number, mailing address.

• Account Information: Username, password (encrypted), and other registration details.

• Tutoring-Specific Information: Subjects you need help with, academic goals, learning preferences, availability, and any specific requests or notes you provide related to your tutoring sessions.

• Payment Information: If you make payments through our platform, we may collect billing address and payment card details (note: we may use a third-party payment processor, in which case we do not directly store your full payment card details).

• Communications: Records of your correspondence with us, including customer support inquiries, feedback, and reviews.

• User-Generated Content: Any information you choose to submit or upload, such as assignments, documents, or messages exchanged with tutors.

b. Information We Collect Automatically:

• Usage Data: Information about how you access and use our Services, such as pages viewed, features used, session duration, and the dates and times of your interactions.

• Device Information: Information about the device you use to access our Services, including IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.

• Log Data: Server logs may include information such as your IP address, browser type, referring/exit pages, and timestamps.

• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your Browse behavior, personalize your experience, and analyze usage patterns. You can control the use of cookies through your browser settings.

• Do Not Track (DNT) Signals: Currently, there is no industry-standard method for recognizing or implementing DNT signals. Therefore, we do not respond to DNT signals at this time.

c. Information from Third Parties:

• We may receive information about you from third-party services, such as social media platforms (if you choose to connect your account) or analytics providers, consistent with their privacy policies.

 

2. How We Use Your Information

 

We use the information we collect for various purposes, including:

• Providing and Improving Services: To deliver our tutoring services, match you with tutors, facilitate scheduling, personalize your learning experience, and develop new features.

• Account Management: To create and manage your account, authenticate your identity, and provide access to our platform.

• Communication: To send you important updates, notifications, confirmations, administrative messages, and respond to your inquiries.

• Payments: To process payments for services rendered.

• Personalization: To tailor content, recommendations, and advertisements to your interests.

• Analytics and Research: To understand how users interact with our Services, identify trends, measure the effectiveness of our marketing campaigns, and improve our offerings.

• Security and Fraud Prevention: To protect the security and integrity of our Services, prevent fraudulent activities, and enforce our terms and policies.

• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, and government requests.

 

3. How We Share Your Information

 

We may share your information with third parties in the following circumstances:

• With Tutors: We share necessary information with tutors to facilitate tutoring sessions, such as your name, subject needs, and scheduling preferences.

• With Other Users (Limited): If you participate in group sessions, other participants may see your username and any information you choose to share within that group context.

• Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, hosting, analytics, customer support, and marketing. These providers have access to personal information only as needed to perform their functions and are obligated to maintain the confidentiality and security of the information.

• Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

 

4. Your Choices and Rights

 

You have certain rights regarding your personal information. These rights may vary depending on your location and applicable laws, but may include:

• Access and Correction: You may have the right to access and update certain personal information associated with your account. You can often do this through your account settings.

• Deletion: You may have the right to request the deletion of your personal information, subject to certain exceptions (e.g., for legal compliance or necessary record-keeping).

• Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. Please note that even if you opt-out, we may still send you non-promotional communications, such as service-related messages.

• Cookie Preferences: Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services.

• Data Portability: In some cases, you may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

• Right to Opt-Out of Sale/Sharing (California Residents): If you are a California resident, you may have the right to opt-out of the "sale" or "sharing" of your personal information as defined under California privacy laws.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

 

5. Data Security

 

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

6. Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.

 

7. Children's Privacy

 

L.R. Brain Solutions is committed to protecting the privacy of children. Our Services are intended for use by children only with the explicit consent and supervision of a parent or legal guardian.

• For Users in the United States (COPPA Compliance): We comply with the Children's Online Privacy Protection Act ("COPPA"). We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. When a child under 13 wishes to use our Services, we require a parent or legal guardian to register the account, provide consent for the collection and use of the child's information, and supervise the child's use of the Services. We collect only the minimum amount of personal information necessary from a child to provide the service for which the parent has consented. Parents have the right to review their child's personal information, request its deletion, and refuse to permit its further collection or use. For more information on how parents can exercise these rights, please refer to Section 4 ("Your Choices and Rights") and Section 10 ("Contact Us").

• For Users in the European Union/European Economic Area (GDPR Compliance): We are mindful of the General Data Protection Regulation ("GDPR") regarding the processing of personal data of children. For children under 16 (or a lower age as determined by individual EU member states, generally not below 13), parental consent is required for the processing of their personal data. We implement reasonable measures to verify that consent is given or authorized by the holder of parental responsibility over the child.

General Approach to Children's Data:

If we learn that we have collected personal information from a child without verifiable parental or guardian consent where such consent is required, or in a manner inconsistent with applicable law, we will take reasonable steps to delete that information promptly. If you believe we might have any information from or about a child under the applicable age without proper consent, please contact us immediately using the information in Section 10.

 

8. International Data Transfers (If applicable)

 

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after the posting of changes constitutes your acceptance of such changes.

 

10. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

L.R. Brain Solutions

hello@lrbrainsolutions.com